Rohit Kapoor
President & Chief Executive Officer

As a former business head at Deutsche Bank, Rohit Kapoor led a marketing team that serviced clients in Europe, the Middle East and the Indian Sub-continent. He also managed the venture capital and private equity investments of several Ultra High Net Worth clients in start-up companies both in the U.S. and Indian TMT sectors. Having successfully raised several rounds of venture capital funding for various companies, Rohit has also been involved in the structuring of their investments. Prior to Deutsche Bank, he worked for eight years with Bank of America, five of which were in Private Banking in New York and three in Corporate Banking in India. Rohit holds a B.Tech from IIT Delhi and an MBA from Indian Institute of Management, Ahmedabad, India.

Pavan Bagai
Chief Operating Officer

As Chief Operating Officer, Pavan is responsible for offshore delivery across all the business lines and geographies and will continue to spearhead Outsourcing operations. He will also be responsible for administratively managing the Transformation services in India and strategic client relationships. Previously, he has also played a key role in identification and execution of initiatives for inorganic growth. Pavan joined EXL after a 17-year career at Bank of America where he had senior management roles in corporate banking, finance, capital markets and trading in various markets across Asia and Europe. He spearheaded the restructuring of the bank's securities activities in India and built and led capital markets businesses in Thailand, Russia, Korea and Poland. Pavan is an alumnus of St. Stephen's College, Delhi and holds an MBA from Indian Institute of Management, Ahmedabad.

Rembert de Villa
Head of Transformation

As Head of Transformation, Rembert de Villa will be responsible for closely integrating EXL's Research & Analytics, Risk Advisory, and Process Advisory services with EXL's Outsourcing services. He joins EXL with over 23 years of global consulting experience and leadership, primarily in the financial services industry. Rembert was most recently with MasterCard Advisors as Global Practice Leader for Strategic Services. Prior to that, he led Capgemini Ernst & Young's Financial Services Practice for North America. He was also a Vice-President at A.T. Kearney's financial institutions practice and spent his earlier consulting career with Andersen Consulting (now Accenture) in Europe and North America, also focusing in the financial services vertical. Rembert holds an MBA from the Asian Institute of Management and attended the postgraduate program in Business Economics at the University of Bonn.

Amit Shashank
General Counsel

Amit Shashank is the General Counsel of EXL. Prior to joining EXL in June 2004, Amit was an associate at the law firm of Shearman & Sterling since January 1997 and worked on a number of international corporate transactions including debt and equity securities offerings and project financings. Amit is a member of the New York Bar and the New York State Bar Association. After graduating from Delhi University (Shri Ram College of Commerce) with a B.A. (Hons) Economics degree, Amit attended Oxford University as a Rhodes Scholar and graduated with an M.A. degree in Philosophy, Politics and Economics and subsequently attended The University of Michigan Law School, where he was the Editor-in-Chief of the Michigan Journal of International Law, and graduated with a Juris Doctor degree.

Narasimha Kini
Vice President and Business Leader – Risk Advisory

Kini leads the risk advisory services of EXL and has the overall responsibility for client acquisition, relationship management and service delivery for clients across the globe. He joined EXL in 2001 and has held responsibilities for internal audit, risk management, legal & regulatory compliance and information security. Kini has led risk advisory services since its inception and has managed several large projects on business process and technology risk advisory services. Kini is a Chartered Accountant and a Certified Public Accountant licensee candidate. His other credentials include CISA, CIA, CFM and CMA. He has successfully completed qualifying examinations and is a licensee candidate for CISM and CISSP credentials. He has over 15 years experience in public accounting, consulting, financial management and risk advisory services. Prior to EXL, he worked with two of the Big Four accounting firms in their business assurance and consulting divisions, where he has extensively served varied clients in the financial services, manufacturing, retail, and energy sectors.

Vikas Bhalla
Vice President and Business Leader

Vikas Bhalla heads multiple client relationships and operations spanning Utilities, Telecom & Insurance verticals. In his previous assignment at EXL, he was responsible for setting up and heading Migrations, Process Consulting, Six Sigma, Quality Compliance, Certifications, Information Security and BCP. In his seven years stint with EXL, Vikas has also led operations for a large computer manufacturer; and development & implementation of various platforms for HR and Finance, ProMPT (process management system), WFM, etc. Before joining EXL, Vikas has worked with GE and Shri Ram Fibres for over eight years in various functions such as Sales, Marketing, Operations and Supply Chain Management. He has also held leadership positions in the field of Innovation including TQM, BPR and Six Sigma and has led the implementation of ERP in two different organizations. He is a Six Sigma Master Black Belt.

Madhavi Dahanukar
Vice President and Business Leader

Madhavi Dahanukar heads operations for one of EXL's largest clients. Madhavi is based in Pune and also acts as the Center Head for Pune. She has 14 years of consulting, banking, financial services and BPO industry experience with institutions such as Ernst &Young, GE Capital, IDBI bank and Mphasis BPO. In her previous assignment at Mphasis BPO, Madhavi was responsible for Client Operations and had additional responsibility as location head for their Pune center. As a corporate resource, she was the Head of Service Quality for IDBI Bank and has held various senior positions throughout her stint at GE Capital in India. She has varied experience and demonstrated skills in the areas of Project Management, Risk Management, Operations, Sales and Marketing and Six Sigma quality. Madhavi is a qualified lawyer and also a certified Six Sigma green belt.

Bruce Polsky
Vice President and Head of Strategic Account Management, North America

As Vice President and Head of Strategic Account Management, Bruce Polsky's responsibilities include the development and implementation of robust account management processes focused on helping EXL align its strategic priorities with client objectives. By bringing together EXL’s outsourcing and domain specific transformation advisory services, Bruce is responsible for creating deeper business relationships and maximize value for our clients. He joins EXL with over 26 years of consulting, executive relationship management and account management experience and leadership. Recently he was with Cognizant Technology Solutions as Managing Client Partner for the past three years where he made significant contributions to revenue growth, new services and client satisfaction targets. Prior to this experience, Bruce has worked across the finance and insurance industries including eight years with AMS (now CGI) in various account management and business development positions. Bruce earned his Bachelors’ of Commerce from Queens University at Kingston and his MBA from the University of Ottawa.

Lalit Wangikar
Vice President and Head of Analytics Services

As Vice President and Head of Analytics Services at EXL, Lalit is responsible for advising large financial services, media, technology, and other sector clients on various management issues. His primary areas of expertise are analytics for business decisions, consumer risk management and offshore delivery of high value added services. Previously, he has been a consultant with Mitchell Madison Group and Deloitte Consulting. Lalit holds a BTech in Civil Engineering from the Indian Institute of Technology, Bombay and an MBA from the Indian Institute of Management, Ahmedabad.

Sanjay Gupta
Vice President and Head of BPO HR

Having spent around 19 years in operations management, finance and accounting and reporting functions, Sanjay Gupta currently heads the core HR, recruitment and training functions in BPO. With 10 years experience in the outsourcing industry, Sanjay leads the discussions on EXL's people management plans and programs. In his previous role, he was heading the operations for one of EXL's largest clients and his main area of focus was building organization capabilities in operations delivery. A qualified chartered accountant, Sanjay has spent over 8 years in accounting and corporate finance functions in various large undertakings. Prior to joining EXL, Sanjay was with American Express Financial Center for five years where he carried out operations delivery functions of key financial services in card accounting as well as migration functions such as opportunity and solution identification, process mapping and solution implementation to client offices across the globe.

Suneal Singhal
Vice President and Business Leader

Suneal joined EXL in October 2001, and has been responsible for successful migration and management of several insurance and accounting processes. His current portfolio includes four large relationships from the US financial services market. Suneal has over 20 years of general insurance experience at various levels. He worked in East Africa for 6 years as Deputy General Manager and then as General Manager (CEO) for a composite insurance company, which had a group standing of over 60 years. Prior to that, Suneal worked with a large General Insurance Company in India for 15 years handling several responsibilities at the operations and client management level. He has participated in various training programs in Insurance and Management discipline during these years including Advanced Engineering Insurance training at Munich Re, Munich, Germany. Suneal holds the professional designation of Fellow of the Insurance Institute of India, an equivalent of Certified Property Casualty Underwriter (CPCU). He was also awarded honorary Fellowship of Insurance Institute of Uganda.

Baljinder Singh
Vice President and Head of Global Technology

Baljinder joined EXL in 1999 and currently heads the technology function. As electronics engineer and a trained business leader, he brings in a rare combination of technology acumen and business insight. Baljinder spearheads technology architecture, client engagement from a technology perspective, customized solutioning, project management, disaster recovery and information security at EXL. His other responsibilities include managing enterprise technology operations of service delivery centers in India and technology hubs in UK and US. He has led technology initiatives of the company in strategic outsourcing, business development, relationship management, execution of projects, establishment of state-of-the-art service delivery centers in India and technology hubs in UK and US. Baljinder's previous assignment was at Essar Swiss Telecom, now a Hutchison Telecom group company. He was responsible for setting up the countrywide and international telecom & IT infrastructure for the company and establishing their technology service delivery.

Kulpreet Singh
General Manager - UK and Europe

Kulpreet is General Manager - UK and Europe and overseas key client relationships in these critical markets. He is also responsible for driving EXL's business development initiatives across UK and Europe. Kulpreet brings with him over 15 years of international experience in Sales, Marketing, Business Transformation and Offshore BPO initiatives. He has worked in over 20 countries in Europe, North Africa, Middle East and South East Asia, and possesses deep knowledge of diverse business environments. Kulpreet has been involved with multiple business functions including Sales, Marketing, Business Transformation and Offshore BPO initiatives. Prior to joining EXL, Kulpreet was working with Centrica/British Gas. Kulpreet is an MBA from IMD, Lausanne, Switzerland and an alumnus of the Indian Institute of Management, Ahmedabad.

Dhiraj Sarin
Vice President - Quality Compliance, Process Excellence, Migrations and Six Sigma

Dhiraj is a Six Sigma Master Black Belt and is responsible for Quality Compliance, Process Excellence, Migrations and Six Sigma at EXL. He has over 15 years of work experience with over 7 years in the business process outsourcing industry. He has spent 6 years with GE Capital International Services, BPO subsidiary of GE. During his stint, he has worked on assignments in transitions, six sigma quality and operations, handling complex back office transaction processes for GE Insurance, USA. His other assignments have been in the financial services industry with ITC and Essar, two large business houses of India. Dhiraj is an economics graduate from Delhi University and a postgraduate in Business Management from Institute of Management Technology, Ghaziabad, India.

Jarrod Yahes
Head of Investor Relations and Corporate Development

Jarrod Yahes heads Investor Relations and Corporate Development at EXL. Jarrod is responsible for merger and acquisition activities and drives EXL's communication strategy with investors and the research community. Prior to EXL, Jarrod worked in technology investment banking at Citigroup in New York where he focused on financing and merger and acquisition transactions within the IT and BPO services sectors. Jarrod has also worked with Ernst & Young LLP where he worked in the New York and Paris offices in the financial services consulting and risk management advisory practices. Jarrod holds an MBA from the University of California at Berkeley's Haas School of Business and has a Bachelor of Science degree in Applied Economics from Cornell University.

Raju Taneja
Vice President - Information Security and Business Continuity Management

Raju is responsible for Information Security, Business Continuity Management and third party certifications at EXL. With a deep focus on managing company wide processes, Raju has been instrumental in institutionalizing processes and practices in all areas of compliance at EXL. He comes to EXL with over 25 years of work experience in IT Services, with companies such as Escorts and NIIT amongst others. In his previous assignment at NIIT Ltd., Raju was responsible for Process Improvements, IT consulting, training, process consulting and IT education. He possesses varied experience and has demonstrated skills in areas of documentation and deployment of policies, processes for building long-term corporate capabilities. Raju is a graduate from Delhi University.